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| Q |
What is the minimum order? |
| A |
It's simple: there is none. You can mix and match all our items or buy just one. If you are a returning customer and need just one or two fill in items, consider your wish granted! |
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| Q |
Does the listed price on each item include embroidery? |
| A |
Yes. The price you see for each item is the price you pay. No gimmicks or application charges here. Our free embroidery grants you one logo application on the left chest by default; however… we can also sew on a sleeve or back yoke of a garment at no extra charge. 97% of all logos we receive will have no problem transferring to embroidery and qualify for free embroidery. If your logo is quite dense or high thread fill, rest assured our graphic designers will work with you to do what it takes to revise your logo appropriately. Our goal is to make the process as easy as possible. |
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| Q |
OK, it's clear that all your prices include one application of embroidery. What if I want a second or third application too? |
| A |
Not a problem. If you want your logo embroidered on more than one location simply add $6.99 per application. For custom names or text simply add $9.99 per application. |
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| Q |
What are your pricing levels like? |
| A |
There are none! In order to simplify the ordering process, our single price for each item is the BEST price you will find, industry-wide. You won't find any complicated pricing grids or other deceptive schemes on LogoUp.! |
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| Q |
Do I have to order items that are all the same color and style? |
| A |
No way! You can mix and match every item on our site and our graphic designers will adjust your logo's thread colors to best match the colors of your merchandise. At our competition, you'll find a lot of unavailable color and size runs…. some of our products have as many as 18 color choices and are almost always in stock. |
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| Q |
OK - I want to join your 9,000 other joyous customers. What's the ordering process like? |
| A |
Once you place your online order with us and submit your logo, you can expect an email confirmation within 24 hours. If you are a new customer or are using a new logo, you will see a proof of your embroidered logo within the next 2 to 3 business days. Once you're 110% happy with it, we will start sewing or screen-printing your order. We will ship your order 9-12 business days after your logo approval. If you need a rush order, it's no problem - please contact us at (800) 321-LOGO (5646)! If your logo is already on file from a previous order, expect your new apparel that much faster. |
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| Q |
How can I get my logo to you? |
| A |
You can email your logo to logos@logoup.com. We accept most formats (.ai, .eps, .pdf, .jpeg, .tif, .bmp, .gif, .psd) however the higher the resolution the better. Next, our graphic experts will get to work on your logo and within 2-3 business days you will receive an embroidery proof, taking into account any special graphical requests that you may have. After you approve your logo proof, we will ship your completed order within 9-12 business days. That's almost half the time of our competition! |
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| Q |
How does your free logo set-up work? |
| A |
A Glad you asked. If you order 6 items or more on your first order with us (mix and match ANY 6 items from any category) you get your logo digitized and set-up for FREE, for a lifetime of use. If you want to try us out with a smaller order, we totally understand, and will charge you only $49.99 to set-up your logo. That's still half the price of our competition. Remember: once your logo is set up, you will never pay this fee again. |
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| Q |
Will I see a proof of my logo before it is put into production? |
| A |
Absolutely! We want you to be rock-solid certain of how your order will look. We will not start with your order until you have signed off on step 1 and step 2 of the logo approval process. Upon approval of both steps your logo is then ready for embroidery. If this is a repeat order, we will not bother you with another proof unless you request it. |
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| Q |
Can you start working on my logo before I place my order? |
| A |
Our logo experts would be happy to “evaluate” your logo at any time and offer suggestions on how to improve it for embroidery. For a free logo evaluation, please email your logo to info@logoup.com Once you have an order placed with us, our logo specialists will move forward with the set up process. |
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| Q |
Is there a logo set up fee if I reorder? |
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Absolutely not! Your logo is on file for a lifetime of use. You can reorder as many times as you like and pay no extra fees. And with our no minimums policy, small fill-in orders are not a problem. If you choose to reorder with a “new logo” it would be subject to a one time logo set up charge of $49.99. Rest assured… once each logo is digitized they stay on file for a lifetime of use. |
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| Q |
Are there any extra fees if you have to tweak my logo for embroidery? |
| A |
We're graphics experts at LogoUp, and the vast majority of logos (97%) only need minor tweaks for embroidery that require no fee. When setting up your logo, we do an excellent job at making sure that it transfers to embroidery as accurately as possible. In the unlikely event that you're not happy with your logo proof, our graphic designers will make one revision to your logo free of charge. Revisions are classified as minor logo edits that include, changing thread colors, and slight visual elements. Any further revisions are just $19.99 each. |
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| Q |
Are there any restrictions on the size or detail of my logo? |
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For best embroidery results, we cannot produce a logo larger than 4 inches by 4 inches. We want your logo to look its best and will work with you to size it correctly. No word, letter, or graphical element in your logo should be under 3/16 of an inch, in order to translate to thread properly. If there is tiny detail in your logo, it may have to be removed or modified by our graphic designers. Not to worry, as we will work with you through the revision process in order to make your logo meet our standards. Our logo experts will do everything in their power to make your logo an embroidery masterpiece! |
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| Q |
How will my logo look on different color products? |
| A |
Our expert graphic designers will work with you to modify the thread colors of your logo so it looks great on both light and dark fabric backgrounds. We guarantee you will be satisfied before we sew your order. |
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| Q |
Can you sew my logo on more than one area of an item? |
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Sure. The first application of your logo is always free and is typically sewn on the left chest. Other locations of embroidery (often referred to as "second location") include sleeves and the upper back part of a shirt (called the "yoke"). |
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| Q |
How will my logo look on different color hats and shirts? |
| A |
Our expert graphic designers will work with you to modify the thread colors of your logo so it looks great on both light and dark fabric backgrounds. You will see a proof of how your logo will look on both light and dark backgrounds, and we guarantee you'll be satisfied before we start your order. |
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| Q |
How do you guys get all these brand names like Ping, Calvin Klein, and IZOD? I don't see those at your competition. |
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We get that you want to wear your company logo with pride on name-brand apparel. At our competition, you'll wear your logo on a flimsy 'who knows where it came from' shirts. At LogoUp, you can have your cake and eat it too. How'd we get these brands? We think the fashion industry likes us because superheroes are so in-shape looking. We get offers to model but prefer serving customers. It's more fulfilling. |
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| Q |
I've noticed you guys have many complete color and size runs, even on sale items. How do you do this when your competition can't come close to this kind of selection? |
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Although LogoUp.com is new, our embroidery business has been around since 1972. That's 38 years and counting that we've been building special relationships with clothing manufacturers to get you the best choices in color, size, and price. |
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| Q |
What is your quality guarantee like? |
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We guarantee that you will be happy with your order and we will perform heroic feats to fix it if it is not to your liking. We strive to keep you 110% satisfied so you'll do business with us again and again. If there is a problem with your order, email info@logoup.com or call us at 800-321-LOGO (5646) and we will make it right - through either human or supernatural means. |
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| Q |
Can I see some samples for sizing and color? |
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Sure, it's really easy. You can place a sample order by going through the normal checkout process by placing a maximum of 6 items, and put "SAMPLES" in the comments box. We invoice each sample order but you will be issued full credit once we receive the samples back within 15 days. |
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| Q |
What are your shipping rates like? |
| A |
Unlike other companies, we don't build shipping prices into the price of our merchandise. We think you'll find our shipping rates to be very competitive with the rest of the industry.
| Order Amount |
Shipping & Handling |
| $0-49 |
$12.99 |
| $50-99 |
$14.99 |
| $100-199 |
$19.99 |
| $200-399 |
$24.99 |
| $400-699 |
$34.99 |
| $700-899 |
$39.99 |
| $900+ |
7% |
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| Q |
How do you ship my order? |
| A |
We ship using FedEx Ground or Express service. FedEx does not deliver to PO Boxes so we do ask that you give us a street address when placing your order. While we may not have time to personally deliver each order through superhuman flight, our FedEx shipping is super-fast. |
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| Q |
About how long does this whole process take? |
| A |
Expect your order to be out the door in 9-12 business days, once you approve your logo proof. We can accommodate rush orders, though, so please contact us if you need even faster service by email at sales@logoup.com or by phone 800-321-LOGO (5646). |
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| Q |
What if I want a rush order? |
| A |
We know that sometimes customers need their items at super-speed and we will accommodate you. Our standard shipping times are weeks faster than our competition (9-12 business days after your logo proof approval) but if you need your items even faster we have two levels of rush processing. For a rush fee of $75.00 and an expedited shipping charge of 20% of your total order, we guarantee your order will be in-hands 5-7 business days after your proof approval. For a rush fee of $150.00 and an expedited shipping charge of 30% of your total order, we guarantee your order will be in-hands 3-4 business days after your proof approval. We want to earn your business, so please call us at 800-321-LOGO (5646) to place a rush order. |
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| Q |
Do I have to pay by credit card? Can I submit a purchase order? |
| A |
We accept purchase orders from many established businesses, school districts, and agencies. If you are requesting terms for a PO please contact us with your order directly at 800-321-LOGO (5646). |
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| Q |
What credit cards do you accept? |
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We accept MasterCard, VISA, and American Express. |
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